Privacy and data protection policy
I. General information
This policy describes how "Makaron" OOD, UIC 205055198, with its registered office and registered office at 86 Osogovo Street, Sofia, (hereinafter referred to as "Makaroon.bg" or the "Administrator"), collects, uses, stores and protects the personal data of its users in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.
By using the website www.makaroon.bg, the user confirms that he is familiar with and accepts this Privacy Policy.
II. What personal data do we collect
"Makaron" Ltd. may collect the following categories of data:
When registering or ordering:
Name and surname
Email address
Contact phone number
Delivery and billing address
When paying:
Payment information (only through secure payment operators)
When communicating with us:
Email correspondence, inquiries, feedback or comments
Automatically collected data (via cookies):
IP address, device type, browser, preferred language, site behavior
III. Purposes and legal basis for processing
"Makaron" Ltd. processes personal data only for the following purposes:
Fulfillment of orders, delivery and payment of selected products or experiences
Communication with the customer regarding orders, changes or inquiries
Issuance of invoices and accounting
Sending news, offers and promotions (only with explicit consent)
Improving the functionality and security of the site
Compliance with legal obligations (e.g. accounting and tax requirements)
The legal grounds are:
Performance of a contract (Art. 6, §1, b. "b" GDPR)
Consent of the subject (Art. 6, §1, b. "a")
Legal obligation (Art. 6, §1, b. "c")
Legitimate interest (Art. 6, §1, b. "f")
IV. Data retention period
Order-related data – up to 5 years (according to accounting requirements)
Profile and marketing data – until withdrawal of consent
Contact form data – up to 1 year from the end of the correspondence
Cookie data – according to the Cookie Policy
V. Disclosure of data to third parties
"Makaron" OOD does not sell or provide personal data to third parties, except in the following cases:
To courier partners, only for the purpose of delivering orders
To payment operators, for online payments
To accounting and legal consultants, when required by law
To government authorities, when required by applicable law
All partners of "Makaron" OOD are bound by confidentiality and personal data protection agreements.
VI. User Rights
Each user has the following rights under the GDPR:
Right of access to their data
Right to correction and update
Right to erasure ("to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to file a complaint with the Commission for Personal Data Protection (CPDP)
To exercise rights: privacy@makaroon.bg
Or in writing to: Sofia, 86 Osogovo Str.
VII. Data protection and security
"Makaron" OOD applies technical and organizational measures to protect personal data, including:
SSL encryption of the connection to the site
Limited access to databases only to authorized persons
Regular updates and protection against unauthorized access
Employee training on confidentiality
VIII. Use of cookies
Makaroon.bg uses cookies to ensure the correct operation of the site, to analyze traffic and to offer personalized content.
The user can control and delete cookies through his browser settings.
Details are described in the Cookie Policy.
IX. Changes to the policy
"Makaroon" OOD may update this policy in the event of changes in legislation or internal processes. The current version will always be available at www.makaroon.bg
X. Contact with the administrator
"Makaroon" OOD
Bulstat Registry Act: 205055198
Address: Sofia, 86 Osogovo Str.
Email: privacy@makaroon.bg
Website: www.makaroon.bg
